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Customer Care Specialist
Job Posted: 2 days ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Ipswich, Suffolk
Expire in: a month
Job Description
A leading organisation in the plant hire and equipment solutions sector is seeking a Customer Care Specialist to join their dynamic support team. With a strong focus on service excellence and continuous improvement, this business supports a wide range of sectors across the UK, delivering equipment and services with efficiency and precision.
The Role
This is a varied and fast-paced position providing support across administration, hire, and service functions within the Customer Care Centre. The role plays a key part in ensuring customer satisfaction, operational accuracy, and smooth communication across departments.
Key Responsibilities
* Ensure all breakdowns are logged with accurate details
* Maintain 100% accuracy on contracts, off-hires, and exchanges
* Process suspensions in a timely and accurate manner
* Carry out daily contract checks to ensure compliance
* Liaise with buyers for valid PO numbers and site contacts
* Manage job statuses, import job cards and invoices using hire software
* Track and update third-party job progress
* Issue purchase orders to suppliers and manage recharges
* Coordinate parts and sales orders to site
* Maintain up-to-date documentation
* Provide admin support to the rehire and operator coordination teams
* Deliver high levels of customer service to both internal and external stakeholders
* Support team members and perform ad-hoc tasks as required
* Proactively identify and maximise business opportunities
About You
Essential Skills & Experience:
* Strong spoken and written communication skills
* GCSE Grade C or above in English Language (or equivalent)
* Previous customer service experience essential
* Proficient in MS Office, particularly Excel
* Highly organised with excellent attention to detail
* Strong multitasking skills and the ability to work under pressure
* A proactive, positive attitude with the flexibility to adapt to business needs
* Excellent negotiation and interpersonal skills
* Prior knowledge or experience in the plant hire or construction equipment industry is advantageous but not essentialBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Care Specialist job near me in Ipswich, Suffolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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