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Customer Care Specialist
Job Posted: 4 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Holmewood, Derbyshire
Expire in: a month
Job Description
Customer Care Specialist
Inspire Resourcing are currently recruiting a Customer Care Specialist on behalf of our client based in Chesterfield.
This is a great opportunity to join a market leading business, for a dedicated customer care professional who is open to progression.
Main duties:
* Provide first-line support for customer queries relating to orders, deliveries, and products.
* Monitor and respond to incoming communications from customers via phone, email, and web platforms, ensuring timely and professional responses.
* Investigate and resolve customer complaints or delivery issues, maintaining a solutions focused approach.
* Liaise with internal departments (Sales, Warehouse, Purchasing, Product and Marketing)
* to provide customers with accurate information on order status, stock availability, product information and delivery timeframes.
* Support the processing of customer returns and credit requests efficiently and i accordance with company procedures.
* Update and maintain accurate records in customer service and order processing systems.
* Proactively communicate delays or issues to customers, offering alternatives or solutions where possible.
* Maintain awareness of key products and services to confidently support customers.
* Work closely with the Warehouse and Sales teams to ensure alignment between customer expectations and operational capabilities.
* Take ownership of aftersales care and ongoing communication with customers to ensure high levels of satisfaction and repeat business.
* Take ownership of product service enquiries, including repairs, replacements, and warranty claims, ensuring customers are updated throughout the process.
* Proactively offer solutions to customers and focus on upselling.
* Carry out any other reasonable requests as determined by Management.
Requirements:
* Previous customer service experience
* Use of MS office packages ‘
Package:
* Free parking
* Free hybrid car charging
* Team bonus after 12 months of service
* Standard holidays
* Working hrs Mon-Fri 08:30-17:00
£27500 - £30k DOEBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring Customer Care Specialist job near me in Holmewood, Derbyshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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