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Customer Care Specialist
Job Posted: 9 hours ago
Salary: £ 28,459 - 28,459 / Annum
Job Type: Permanent
Location: Liverpool, Merseyside
Expire in: a month
Job Description
Role: Customer Care Specialist
Location: Liverpool City Centre on a Hybrid working basis
Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week
Salary: Up to £28,459 plus the potential to earn a performance based bonus
What you will be doing:
Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs
Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution
Assisting customers/businesses with debts owed - ensuring these are recovered meeting both the customer and business needs.
Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information required is obtained and communicated.
Investigating cases where necessary and root cause analysis to improve processes going forward.
Collaboration with other departments for successful business and customer outcomes
Effectively communicating with third parties regarding mutual clients, maintaining the professional relationship
Maintaining accurate records of any correspondence received from the client regarding payment or payment plans.
Other duties where applicableWhat we're looking for
Credit Control department experience within the Insurance Industry (preferred but not essential)
Experience supporting vulnerable customers and customers experiencing financial difficulties via telephone.
Taking ownership - ensuring all tasks/duties are completed in full.
Good organisational skills and ability to prioritise own workload effectively.
Pro-active thinker, able to solve problems independently as they arise.
Ability to investigate cases and implement corrective actions as required.
Computer literate with strong Microsoft Excel skills
Ability to communicate well at all levels both verbally and in writing.Grow with Acorn
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgementBenefits:
35 days' holiday (including bank holidays) with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & moreOur Commitment to our colleagues:
These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
Mindful Employer - championing mental health and wellbeing
Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
Menopause Friendly accredited - supporting every stage of life
Armed Forces Covenant signatory - honouring those who serve
Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
Best Place to Work for Development - proud to be investing in people's future
Best Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
Please click the 'APPLY' button to submit your CV for this role.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be consideredBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Care Specialist job near me in Liverpool, Merseyside! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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