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Customer Co Ordinator
Job Posted: 12 hours ago
Salary: £ Competitive
Job Type: Temporary
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Our client in Manchester are looking for a Customer Coordinator to join their team on a temp basis, Parttime hybrid working available after training.
Oversee the customer interface process relating to our business and business issues. Work closely with internal resources and customers to resolve issues.
DUTIES & RESPONSIBILITIES:
* Serve as a liaison between clients, internal departments to coordinate efficient and timely resolutions.
* Provide and coordinate outstanding customer service.
* Action and respond to all customer queries received via other internal depts. the PFT web site, telephone or e-mail
* Utilise the company CRM system to raise cases and actions
* Bring about product / service problem resolution by clarifying the customer's complaint, ascertaining the cause of the problem and expediting corrective actions
* Handle returns from customer (non-service related) and report back to customer through the appropriate channels
* Prepare report analysis of the previous day’s complaints received and deliver to the business
* Escalate issues to relevant department heads where necessary
* Work closely with Service department for any requirements, providing accurate and timely information.
* Participate in meetings with other business departments as required to ensure clarity of communication
* Highlight trends – failures errors etc. Periodically assist in the preparation reports to show this.
* Ensure Quality team is aware of any problems or inaccuracies within company procedures
* Comply with all Company and HSE policies and procedures
* In addition to the above carry out any other duties in accordance with the business needsBefore You Apply
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