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Customer Collections Advisor
Job Posted: an hour ago
Salary: £ 24,000 - 26,000 / Annum
Job Type: Permanent
Location: Sheffield
Expire in: a month
Job Description
Overview
Are you ready to take the next step in your career as a Customer Collections Advisor? We’re recruiting for a rapidly growing, people-focused organisation based just outside Sheffield city centre. This is your chance to join a thriving business where your voice is heard, your efforts are recognised, and your success is rewarded.
As a Customer Collections Advisor, you’ll be joining a supportive team that’s passionate about delivering excellent customer service while helping people take control of their finances. This is a fast-paced, target-driven role. Ideal for confident communicators who enjoy problem-solving and building rapport over the phone.
Whether you’re an experienced Customer Collections Advisor or someone with a background in call centres, credit control, or customer service looking to make a move into collections, this role offers fantastic long-term prospects, real earning potential, and a great working culture.
Key Responsibilities
Contacting individuals and businesses by phone to discuss overdue accounts
Handling sensitive conversations with professionalism and empathy
Setting up affordable repayment plans
Maintaining accurate customer records and data entry
Achieving personal and team performance targets
Processing customer payments accurately through internal systems
Adhering to compliance guidelines and internal procedures
Ideal Candidate
Previous experience in a call centre, collections, or credit control role
Strong communication skills, both verbal and written
Comfortable working to KPIs and targets
Confident making outbound calls and managing challenging conversations
Quick to learn new systems and adapt to different technologies
A problem-solver with a proactive, customer-focused approach
Benefits
Basic salary of up to £26,000 with monthly bonus (Realistic OTE £30,000+)
Hybrid working model (after probation)
Free on-site parking
Company pension scheme
Employee discount scheme
Casual-smart dress code
Christmas savings scheme
Death in service benefit
Supportive, friendly team environment
Regular incentives and performance rewards
If you’re interested in this opportunity and meet the above criteria, please submit your applicationBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Collections Advisor job near me in Sheffield! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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