Hiring Now: Customer Collections Agent Near You – Apply Today!
Your Next Customer Collections Agent Job Starts Here – Apply Now!
Customer Collections Agent
Job Posted: 3 months ago
Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: CV34, Warwick, Warwickshire
Expire in: 2 months
Job Description
Customer Collections Agent Leamington Spa – Hybrid (after training) £25,000 – £28,000 + Benefits
Are you experienced in early-stage collections, or do you come from an outbound customer service or contact centre background and feel confident handling conversations about overdue accounts?
This role sits within an early-stage collections team, managing customer accounts that have gone overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation.
This is a results-driven role requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment.
Benefits of Collection Agent:
* 25 days holiday plus bank holidays
* Private medical insurance, life assurance, pension up to 7.5%
* Staff discounts and development opportunities
Responsibilities of a Collection Agent:
* Manage and contact customers with overdue accounts
* Conduct financial conversations to assess affordability and agree next steps
* Negotiate full payments, settlements, or structured repayment arrangements
* Handle objections, non-engagement, and difficult conversations confidently
* Work towards individual and team recovery targets
* Identify vulnerability and apply appropriate support or escalation routes
* Maintain accurate, compliant, and detailed account records
Requirements of Collection Agent:
* Experience in collections, arrears management, or a high-volume outbound customer service or contact centre role
* Strong negotiation and influencing skills
* Resilient, confident, and comfortable working with challenging customers
* Target-driven with a strong understanding of fair treatment principles
* Highly organised with strong attention to compliance and detail
Shift Pattern: 7-week rotation:
* 5 × 8:30am – 5:00pm
* 1 × 8:00am – 4:30pm
* 1 × 11:30am – 8:00pmBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Collections Agent job near me in CV34, Warwick, Warwickshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
© Vita CV: Registered in England and Wales (16187919).