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Customer Complaints Executive
Job Posted: 19 hours ago
Salary: £ Competitive
Job Type: Contract
Location: Epsom, Surrey
Expire in: a month
Job Description
Customer Complaints Executive
Location: Epsom
Type: 6 Month Fixed Term Contract
Do you have experience managing complex customer complaints? Are you passionate about delivering fair and positive outcomes?
If you enjoy working in a busy, supportive team environment and have a background in Motor Finance or Financial Services, we'd love to hear from you.
As a Customer Complaints Executive, you'll support customers through difficult situations, working to deliver fair and timely resolutions in line with FCA guidelines.
What You'll Get:
Competitive salary
Annual bonus
Private healthcare
Up to 15% employer pension contributions
A permanent role with a people-first company
A culture that values well-being and employee careYour Key Responsibilities:
Handle escalated complaints with professionalism and empathy
Keep customers updated throughout the process
Work closely with other teams to resolve issues efficiently
Ensure compliance with internal procedures and FCA standards
Accurately document case details
Help identify areas for service improvementWhat We're Looking For:
A strong team player with great organisational skills
Confident managing a high workload and meeting deadlines
Experience working to SLAs in a fast-paced environment
Willing to support other tasks within the Customer Relations teamRefer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Looking for your next career move? Join a top company hiring Customer Complaints Executive job near me in Epsom, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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