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Customer Complaints Handler
Job Posted: a day ago
Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: Warwick
Expire in: a month
Job Description
Customer Complaints Handler – Hybrid | £27,000 + Benefits | Warwick, Warwickshire
Join a respected, established and growing organisation in Warwick as a Customer Complaints Handler. We’re looking for someone with strong experience in complaint resolution — someone who can manage situations with empathy, professionalism, and clear communication. This is an excellent opportunity to develop your career within a supportive and collaborative environment.
What’s in it for you
Salary: £27,000
Benefits: Private healthcare, critical illness cover & death-in-service cover, Employee Assistance Programme, staff discounts & regular social events
Time off: 25 days annual leave
Hybrid working: 2 days from home, 3 days in the Warwick office
Hours: Monday to Friday, 8:30 am – 5:00 pm (no weekends or shifts)
Perks: Free on-site parking, close to Warwick Parkway Station
Culture: Supportive team environment with full training and ongoing development
Your responsibilities
Manage and resolve customer complaints from initial contact through to final resolution
Conduct detailed investigations to ensure fair, balanced, and timely outcomes
Draft clear and professional final response letters
Identify root causes and recommend process improvements to enhance the customer experience
Ensure all complaint handling meets FCA regulations and company standards
What we’re looking for
Proven experience in handling customer complaints (regulated industry experience desirable)
Excellent written and verbal communication skills
Ability to produce well-structured, professional final response letters
Knowledge of FCA guidelines (advantageous but not essential)
A proactive, customer-focused approach with strong problem-solving skills
If you’re seeking your next career move in customer complaints resolution, this role offers professional growth, work–life balance, and development opportunitiesBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Complaints Handler job near me in Warwick! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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