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Customer Complaints Handler
Job Posted: 17 hours ago
Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: Warwick
Expire in: a month
Job Description
Customer Complaints Handler
Location: Warwick, Warwickshire (Hybrid – 2 days from home)
Salary: £27,000 + excellent benefits
Are you a confident and compassionate complaints professional ready for a new challenge? Join a company that truly values both its customers and its people.
About the role of Customer Complaints Handler
As a Complaints Handler, you’ll take full ownership of the end-to-end complaints process. You'll ensure every case is handled with care, professionalism, and fairness—delivering high-quality outcomes while maintaining strong customer trust.
What you’ll be doing as a Customer Complaints Handler
Managing and resolving customer complaints from start to finish
Writing clear, well-reasoned final response letters
Performing root cause analysis and suggesting improvements
Ensuring compliance with regulatory guidelines
What we’re looking for in a Customer Complaint Handler
Proven experience in complaint handling (ideally in a regulated environment)
Background in complaints resolutions, dispute resolution, client concerns, customer exerience
Skilled in writing professional final resolution letters
Strong communication skills—both written and verbal
Familiarity with FCA regulations (desirable)
A proactive, customer-focused mindset
What’s on offer
Full training and ongoing development
Supportive, inclusive culture with a good work-life balance
On-site parking and close to Warwick Parkway Station
If you’re passionate about resolving issues with empathy and efficiency, we’d like to hear from youBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Complaints Handler job near me in Warwick! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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