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Customer Contact Adviser
Job Posted: 10 hours ago
Salary: £ Competitive
Job Type: Temporary
Location: Norwich, Norfolk
Expire in: a month
Job Description
Customer Contact Adviser - Temporary (November-March)
About the Role:
Are you passionate about helping others and making a real difference in your community? We're looking for a Customer Contact Adviser to join our clients dedicated team that supports residents, businesses, and visitors with a wide range of enquiries-from Council Tax to Waste Management. While many services are accessed online, they pride themselves on delivering personalised support via telephone, email, and face-to-face interactions.
What You'll Do:
As a Customer Contact Adviser, you'll be the first point of contact for individuals seeking help. You'll provide friendly, knowledgeable assistance while working as part of a dynamic team. Your journey will begin in a city centre office environment, with the potential to move to a hybrid working model once training is complete.
Key Responsibilities:
Handle and resolve a variety of customer queries.
Support customers via phone, email, and in-person communication.
Listen carefully, log enquiries accurately, and research to provide effective solutions.
Navigate multiple software systems while staying organised and focused.
Remain calm and professional when dealing with confused or frustrated customers.
De-escalate emotionally charged situations with empathy and clear communication.
What We're Looking For:
Experience in a busy, customer-facing role.
Strong multitasking and problem-solving abilities.
Patience, confidence, and a customer-first attitude.
Sensitivity and adaptability when supporting individuals with additional needs or language barriers.
Job Details:
Contract Type: Temporary
Hours: 37 hours per week
Contract Duration: November 2025 - March 2026
Interview Dates: Week commencing 3rd November
Ready to start your next chapter? Apply now and join a team that makes a positive impact every day. Your next opportunity awaits!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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