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Customer Coordinator
Job Posted: 16 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Bromborough, Merseyside
Expire in: a month
Job Description
The Customer Coordinator will play a key role in ensuring customer satisfaction by managing orders, addressing inquiries, and coordinating with internal teams. This position in the industrial and manufacturing sector requires excellent organisational skills and a proactive approach to problem-solving.
Client Details
This opportunity is with a medium-sized organisation in the industrial and manufacturing sector, known for its strong commitment to quality and customer focus. The company operates in the Wirral and offers a professional and collaborative work environment.
Description
Manage customer orders from receipt to delivery, ensuring accuracy and timely processing.
Act as the primary point of contact for customer inquiries, providing clear and helpful responses.
Coordinate with internal departments, such as production and logistics, to resolve issues and fulfil customer requirements.
Maintain accurate records of customer interactions and order statuses in the company's system.
Monitor stock levels and liaise with the supply chain team to ensure product availability.
Handle any complaints or concerns in a professional and efficient manner, aiming for prompt resolution.
Support the sales team by providing customer-related information and updates as needed.
Contribute to improving processes and procedures to enhance the overall customer experience.Profile
A successful Customer Coordinator should have:
Previous experience in a customer service or coordination role, ideally within the industrial or manufacturing sector.
Strong organisational and multitasking abilities to manage multiple priorities effectively.
Excellent communication skills, both written and verbal, to engage with customers and internal teams.
A proactive approach to problem-solving, with the ability to work independently and as part of a team.
Attention to detail to ensure accuracy in order processing and record-keeping.
Strong organizational and communication skills, with the ability to multitask effectively.
Previous experience in sales support, customer service, or operations is desirable.
Familiarity with ERP systems and order processing is advantageous.
German language skills are beneficial but not essential.Job Offer
Competitive salary, depending on experience.
Permanent position with opportunities for career growth within the industrial and manufacturing sector.
Supportive work-life balance.
Collaborative and professional company culture.
Access to training and development resources to enhance your skillsBefore You Apply
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