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Customer Design Support Coordinator

Job Posted: 7 hours ago

Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Ripley, Derbyshire

Expire in: a month

Job Description

Customer Design Support Coordinator

Ripley 

£27,000 - £30,000 DOE + Bonus 

Are you an organised, detail-driven professional with strong customer service experience and the ability to work confidently with CAD? This is an exciting opportunity to join a busy manufacturing environment where you will manage the end-to-end customer order journey while also supporting customers through accurate and timely CAD drawing preparation.

Description of the role: 

Deliver exceptional customer service to an assigned customer base, managing all aspects of their orders from enquiry through to delivery.
Process customer orders accurately and provide timely updates throughout the order lifecycle.
Prepare quotations, proforma invoices, debit/credit notes, samples, and project registrations.
Maintain CRM systems and ensure all customer information is current and accurate.
Handle customer complaints and returns efficiently and professionally.
Produce customer drawing presentations using CAD software as required.
Liaise with Supply Chain and third parties to coordinate deliveries and resolve any late or failed delivery issues.
Work cross-functionally with manufacturing sites to support product availability and demand planning.
Identify opportunities to upsell, suggest alternatives, and enhance customer satisfaction.About you:

Experience in customer service within a manufacturing or technical environment.
Confident working with measurements, calculations, and technical information.
Comfortable using CAD software.
SAP experience is a bonus.
Strong communication, organisation, and problem-solving skills.
Able to manage multiple priorities and maintain excellent attention to detail.
Proficient in MS Office and experienced with order processing systems. If you're looking to grow your customer service career while developing your CAD skills, then please apply today

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Looking for your next career move? Join a top company hiring Customer Design Support Coordinator job near me in Ripley, Derbyshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!