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Customer Dispatch Advisor

Job Posted: a day ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Abingdon, Oxfordshire, United Kingdom

Expire in: a month

Job Description

Are you the type of person who is well organised, can prioritise and can build good working relationships with internal and external colleagues and stakeholders?

Can you react, prioritise, and respond to incidents in a calm positive manner?

In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler, dispatcher, and problem solver.

You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network, you will look into and resolve installation issues/failures, providing customers with updates and assisting in planned resolutions.

In addition, you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases.

The above is an overview of the role, there is more to it…Such as, provision of technical specs, drawings, etc to engineers, collating info and data for reports, spotting and feeding trends to managers to help improve how we do things.

We continue to mature our approach and processes, so there is still plenty of scope for people to bring new ideas and initiatives to the table.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

Generous employer pension; up to 8% matched contribution 
	
Income protection & life assurance 
	
25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!  
	
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice 
	
Unlimited access to online training and development content via our Learning Management System 
	
Long service benefits and monthly employee recognition 
	
Enhanced maternity and paternity provisions 
	
Flexible working environment 
	
Health & Wellbeing initiatives and company funded social events 

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Dispatch Advisor job near me in Abingdon, Oxfordshire, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!