Hiring Now: Customer Engagement and Scrutiny Lead Near You – Apply Today!
Your Next Customer Engagement and Scrutiny Lead Job Starts Here – Apply Now!
Customer Engagement and Scrutiny Lead
Job Posted: 22 days ago
Salary: £ 33,000 - 36,000 / Annum
Job Type: Permanent
Location: Ashington
Expire in: 6 days
Job Description
Working with a large housing association in the Durham area, we are looking for an experienced Customer Engagement and Scrutiny Lead.
What does this role offer?
28 days AL + BH
Hybrid working
Money saving schemes
Great work culture and opportunities to grow
Generous pension scheme
Durham
Customer Engagement and Scrutiny Lead
Full time | 37 hours per week
£33,000 - £36,000 annual salary
The responsibilities of a Customer Engagement and Scrutiny Lead include:
Design and implement a comprehensive tenant engagement strategy using both traditional and digital methods to ensure accessibility and remove barriers for all customer types
Create systems to share tenant feedback and lived experiences with internal stakeholders, ensuring their input informs service delivery in a compelling and effective manner
Manage digital engagement tools alike surveys, polls and online groups
Organize community-based events and focus groups to gather diverse resident input
Maintain a strong understanding of regulatory standards, work closely with TPAS, and strive for continued TPAS accreditation
Manage a Customer Engagement Coordinator and collaborate with the Customer Research & Insight Manager to embed the tenant voice into decision-making and drive continuous service improvement.
The succesful candidate will have:
Experience within a Customer Engagement and Scrutiny Lead role
Worked within social housing - understanding all relevant regulations
Proven track record of managing engagement, involvement and scrutiny projects from beginning to end
Excellent communication skills amongst all lines of communication - verbal, written and visual
If you feel like you have the right experience for the Customer Engagement and Scrutiny Lead role, apply with your most updated CV. Alternatively, you can send it to (url removed) and request for a confidential chat. We look forward to hearing from youBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Engagement and Scrutiny Lead job near me in Ashington! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).