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Customer Engagement Coordinator
Job Posted: a day ago
Salary: £ 26,000 - 29,000 / Annum
Job Type: Permanent
Location: WV1, Wolverhampton, West Midlands (County)
Expire in: a month
Job Description
Customer Engagement Coordinator
Wolverhampton
Salary £26,000 - £29,000
We are recruiting for a Customer Engagement Coordinator, for are client based within Wolverhampton. The ideal candidate for this role will play a crucial role in optimising customer experience through providing exceptional administrative and operational support and will have prior experience of working within a planning/scheduling/customer service role.
Customer Engagement Coordinator Responsibilities
* Assist the Customer Engagement Managers in daily operations and administrative tasks
* Coordinate and schedule customer services consultants and developers and monitor small projects to completion.
* Coordinate customer training sessions and workshops
* Prepare and manage reports and presentations
* Maintain and update customer records and databases
* Support the development and implementation of customer engagement strategies
* Support the internal systems team with business systems and process improvements by testing new releases and feeding back.
* Document and update processes and procedures
* Collaborate with various departments to ensure seamless customer service
* Monitor and report on customer feedback and engagement metrics
* Perform other duties as assigned by the Customer Engagement Managers
Skills and Experience
* Strong IT skills
* Proactive and flexible
* Highly organised including efficient time management and prioritisation with the ability to work under pressure.
* Exceptional customer service skills including written and verbal communication.
* Previous experience in a similar role.
If this role is of interest, please contact James Aust for more information.
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