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Customer Engagement Manager
Job Posted: 2 days ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: WV1, Wolverhampton, West Midlands (County)
Expire in: 25 days
Job Description
Customer Engagement Manager
£40,000 - £45,000
Wolverhampton / Hybrid
An exciting new role has just gone live due to business growth. You will be joining an experienced team who make looking after their clients the number 1 priority! Responsible for creating positive relationships with customers by serving as their primary point of contact. You will ideally be working as or have experience of being an account manager, client success manager or a client engagement manager within the IT Industry.
Main Areas of Responsibility for the Customer Engagement Manager:
* Responds to enquiries and concerns from customers
* Arranges regular customer reviews and advising the most effective approach to achieve their goals
* Manages relationship between business and customers – handling contracts, licencing, quotes, processing jobs and orders and approving time sheets for invoicing
* Identifies expansion and other contract opportunities
* Ensure customers ultimately have realistic expectations, and they are clear of what we can deliver, and when we can deliver it
* Ensures regular contact with every customer
* Retains commercial ownership of customer projects and attends steering meetings as appropriate
Skills and Experience for the Customer Engagement Manager:
* Ideally 3 years+ experience with ERP, SAAS or subscription-based software solutions in a customer facing role
* Excellent communication skills
* Commercially minded with the ability to build strong relationships
* Time management skills necessary to handle a heavy workload
* Solid IT skills including a proficiency with common software applications
You will be required to work 37.5 hours per week but there is possible flexibility in start/finish times and work pattern once you are fully integrated into the business. Initially, it will be mainly office based during the knowledge gaining process but hybrid available after that. Hours between 8am and 6pm.
Benefits:
* Hybrid working
* 25 days annual leave plus Bank Holidays
* 2 additional leave days
* Free parking
* Pension scheme
* Amazing location and officesBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Engagement Manager job near me in WV1, Wolverhampton, West Midlands (County)! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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