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Customer Engagement Supervisor
Job Posted: a day ago
Salary: £ 31,500 - 31,500 / Annum
Job Type: Permanent
Location: Southall, Greater London
Expire in: a month
Job Description
£31,500 Basic Salary + £3k Bonus paid Quaterly
Monday - Friday 8am-5pm + 1 in every 3 Sundays
Main Duties & Responsibilities include;
• Provide full induction & on-going coaching & training to all team members
• Conduct 6 monthly & annual appraisal reviews on performance & behaviours
• Complete fortnightly / monthly (as agreed with line manager) 121s on performance aligned with quarterly KPIs, objectives & targets
• Have a development plan in place and live for each team member
• Issue weekly reports as league tables on individual performance, working with the CE Exec on reporting
• Ensure focus on targets and where appropriate deliver specific focus & RARA days or weeks to support engagement and competition
• Incorporate regular call listening and coaching sessions into the working day
• Utilise resource available in most productive & efficient way to deliver the required business objectives
• Manage rota to ensure that peak times & days are sufficiently covered
• Manage rota for Bank Holidays & subsequent TOIL to reduce impact across peak times & days
• Manage annual leave to ensure sufficient resource at peak times & days
• Conduct investigations & disciplinaries where appropriate & with support from HR
• Work to reduce absence through sickness, conduct all RTW meetings and escalate for investigation / disciplinary as per policy / bradford factor
• Work with the team to create a happy, safe, busy & productive environment where individuals feel recognised and rewarded for their performance
• Minimise vacancy time, always be recruitingBefore You Apply
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