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Customer Experience Advisor

Job Posted: 8 days ago

Salary: £ 26,100 - 27,100 / Annum
Job Type: Permanent
Location: Leeds, West Yorkshire

Expire in: 20 days

Job Description

Michael Page have partnered with a reputable Financial Services Business in central Leeds to recruit for a Customer Experience Advisor to join their team on a permanent basis to start immediately.

This would be an exceptional opportunity for someone experienced within customer services looking to join a growing business which offer excellent progression and development.

Immediate interviews being held please apply now!

Client Details

Michael Page have partnered with a reputable Financial Services Business in central Leeds to recruit for a Customer Experience Advisor to join their team on a permanent basis to start immediately.

This would be an exceptional opportunity for someone experienced within customer services looking to join a growing business which offer excellent progression and development.

Immediate interviews being held please apply now!

Description

As a Customer Experience Advisor you will be the first point of call for existing customers supporting with a variety of queries regarding their products and services.

The role will be mainly telephony based and will be also be dealing with any emails coming into the business and responding to customers via webchat and occasionally social media platforms.

You would be working as part of a team to ensure service level agreements are met all customers have a smooth experience and aiming for a first call resolution.

If you thrive in busy environments are passionate about client care and making a difference we would love to hear from you!

Profile

Previous contact centre/customer service experience 

Able to work in a busy fast paced environment and towards targets and SLAs

Excellent communication skills both verbal and written 

Able to build good working relationships 

An excellent team player 

Job Offer

Salary of £26100+ reputable financial services organisation+ full training provided+ excellent progression and development opportunities+ central Leeds+ superb offices and facilities+ growing organisation+ excellent reputation for client care+ no shift patterns or weekends+ good benefits package+ excellent team and culture+ regular socials and incentives+ immediate interviews being held

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