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Customer Experience Advisor

Job Posted: 23 days ago

Salary: £ 16.95 - 16.95 / Hour
Job Type: Permanent
Location: Merseyside

Expire in: 5 days

Job Description

Customer Experience & Sales Advisor

Location: Prescot
Job Type: Temp to Perm
Start Date: Immediate

Our client is recruiting a proactive and commercially minded Customer Experience & Sales Advisor to join their team on a temp‑to‑perm basis. This is a customer‑facing role with a strong sales focus, supporting enquiries and bookings across training and medical services.

The role plays a key part in delivering an excellent customer experience while converting enquiries into confirmed bookings and building long‑term client relationships.

Key Responsibilities

Customer Service & Sales

Handling inbound customer enquiries professionally and efficiently via phone and email
Treating every enquiry as a sales opportunity, aiming to secure bookings at first point of contact
Actively upselling relevant courses and services and applying incentives where appropriate
Following up on non‑converted enquiries to maximise booking rates
Proactively managing course fill rates, encouraging take‑up from self‑funded clients
Contacting customers ahead of training expiry dates to secure refresher bookings and repeat business
Identifying and escalating potential new business opportunities where appropriateAdvisory & Relationship Management

Providing accurate advice on course content, medical services, pricing, prerequisites, and availability
Building and maintaining strong relationships with customers
Attending meetings when required and supporting the wider customer experience functionOperations & Administration

Accurately processing training, medical, and accommodation bookings
Maintaining accurate records of bookings, sales orders, and customer interactions
Liaising with internal teams to confirm availability, pricing, and new course requests
Keeping knowledge up to date across all services offeredSkills & Experience

Strong customer service background with a sales‑focused mindset
Confident communicator with excellent telephone manner
Proven ability to convert enquiries into bookings
Organised, detail‑focused, and able to manage multiple enquiries
Professional, collaborative, and commercially awareWhat’s on Offer

Immediate start with temp‑to‑perm opportunity
Customer‑facing role with real impact on business performance
Supportive team environment with scope for longer‑term developmentPlease note, this is an immediate start role

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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