Hiring Now: Customer Experience Advisor Near You – Apply Today!

Your Next Customer Experience Advisor Job Starts Here – Apply Now!

Customer Experience Advisor

Job Posted: 14 days ago

Salary: £ 13,500 - 15,500 / Annum
Job Type:
Location: GU11, Aldershot, Hampshire

Expire in: 14 days

Job Description

Are you passionate about helping people and delivering exceptional service? A leading company in the facilities management industry is hiring a Customer Experience Advisor in Greater London. This role is your opportunity to take ownership and make a real difference in the lives of military families by ensuring their concerns are resolved with care and urgency.

The Role
As the Customer Experience Advisor, you’ll:
• Act as the primary advocate for military families, addressing their concerns with professionalism.
• Manage a high volume of inbound and outbound calls and shared inboxes, balancing multiple priorities.
• Resolve customer queries efficiently, preventing escalations and ensuring satisfaction.
• Track progress and maintain accurate records using internal systems and tools like Excel.
• Build rapport quickly with families, demonstrating empathy and understanding in challenging situations.

You
To be successful in the role of Customer Experience Advisor, you’ll bring:
• Proven customer service experience, particularly in telephone interactions.
• Strong communication skills and a solution-focused approach.
• Ability to work under pressure while maintaining professionalism.
• High level of organization and multitasking capability.
• A proactive attitude and willingness to learn in a fast-paced environment.

What's in it for you?
This organisation is dedicated to putting customers first, focusing on continuous improvements to enhance service delivery. VIVO is known for its caring and collaborative culture, committed to supporting military families effectively.
This position offers:
• 6% employee-matched pension contribution.
• 25 days annual leave plus bank holidays.

Apply Now!
To apply for the position of Customer Experience Advisor, click ‘Apply Now’ and send your CV to Brandon Turland or Frankie Cook. Interviews are taking place now, so don’t miss your chance to join a supportive team and make a difference

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Experience Advisor job near me in GU11, Aldershot, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!