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Customer Experience Co-ordinator

Job Posted: 23 days ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: GU7, Godalming, Surrey

Expire in: 5 days

Job Description

Customer Experience Co-ordinator

£28,000 - £32,000 DOE

A growing and design-led business is looking for a highly organised Customer Experience Co-ordinator to join its operations team. This is a fantastic opportunity for someone who enjoys delivering exceptional service while keeping multiple moving parts running smoothly behind the scenes.

You’ll play a key role in ensuring every customer interaction is handled with care, professionalism and efficiency. From managing orders and responding to enquiries through to coordinating with internal teams, you’ll help create a seamless journey from initial contact through to delivery.

This role would suit someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in providing a first-class customer experience.

Why Apply?

  * This role offers the chance to be part of a supportive team within a growing organisation where your ideas and initiative will be valued.

Key Responsibilities:

Customer Support & Communication

  * Respond to customer enquiries via phone, email and online channels in a prompt and professional manner.

  * Take ownership of customer queries or concerns, investigating thoroughly and resolving efficiently.

  * Provide clear updates and maintain communication with customers until issues are fully resolved.

Order & Delivery Coordination

  * Process customer orders, amendments, returns and exchanges with a high level of accuracy.

  * Monitor order progress and provide proactive updates throughout the fulfilment process.

  * Liaise with delivery and logistics teams to ensure customers receive timely updates and smooth delivery experiences.

Internal Collaboration

  * Maintain accurate customer records and notes within the CRM system.

  * Work closely with internal departments to ensure orders are processed and fulfilled efficiently.

  * Help coordinate communication across teams to keep operations running smoothly.

Continuous Improvement

  * Identify recurring customer queries or process inefficiencies.

  * Suggest and support improvements that enhance the overall customer journey.

Experience and Skills Requirements

  * Excellent communication skills, both written and verbal.

  * Strong organisational skills with great attention to detail.

  * Confident using CRM systems, Microsoft packages and internal systems.

  * A proactive problem-solver who takes ownership of tasks.

  * Someone who thrives in a structured, process-driven environment.

  * Able to manage multiple priorities while maintaining a high standard of service.

  * A positive team player with a friendly and professional approach.

  * A driving licence and access to a vehicle would be beneficial due to office location.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Experience Co-ordinator job near me in GU7, Godalming, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!