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Customer Experience Coordinator

Job Posted: 12 hours ago

Salary: £ 13 - 14 / Hour
Job Type: Temporary
Location: Sunderland

Expire in: a month

Job Description

Linear Recruitment is currently looking for a Customer Experience Coordinator (CEC). The successful candidate will play a key role in delivering outstanding service to both clients and tenants.

About the Role

As a CEC, you’ll be the central point of contact for customer queries, ensuring smooth day-to-day operations across our property portfolio. Using Buildium software, you’ll manage communications, track maintenance requests, and support efficient property administration.

The position is a temporary role, and the duration is 4 to 5 months. 

Key Responsibilities

Respond promptly to tenant and client enquiries via phone and email
	
Manage and update records using Buildium
	
Coordinate maintenance requests and follow up with contractors
	
Assist with rent tracking, lease updates, and documentation
	
Ensure a high standard of customer service at all times
	
Support the wider team with administrative tasks

What We’re Looking For

Experience in an office-based customer service or admin role
	
Familiarity with Buildium (preferred but not essential—training provided)
	
Strong organisational and multitasking skills
	
Excellent communication and problem-solving abilities
	
Proficiency in Microsoft Office and general IT systems

All applicants will be required to provide two recent working references

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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