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Customer Experience Coordinator - Social Housing
Job Posted: 11 days ago
Salary: £ 24,000 - 32,000 / Annum
Job Type: Permanent
Location: North Yorkshire
Expire in: 17 days
Job Description
Customer Experience Coordinator - Social Housing
Yorkshire Region
(multiple vacancies available - Ideal residential locations for successful applicants would be any of the in the following geographical areas: Leeds, Wakefield, Sheffield, Hull, York, Doncaster, Huddersfield, Dewsbury, Cleckheaton, Selby, Richmond, Malton, Ripon, Thirsk, Knaresborough, Skipton, Scarborough, Northallerton and Middlesbrough).
Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Midlands Region. As the company embarks on an exciting period of growth and strategic development they are seeking Customer Experience Coordinators support their ambitious expansion plans.
Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to.
As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines.
Daily Responsibilities:
Coordinate all activities that relate to the customers journey, from introduction through to the completion of works
Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation
Support the site manager in all activities affecting the customer experience
Investigate and resolve complaints within agreed timescales
Resolve problems of access or other social issues
Identify community initiatives to fulfil social value commitments
Asset in developing continuous improvement opportunities links to all activities affecting the customer journey
Requirements:
Excellent communication skills, both written and oral
Ability to work in a fast paced environment
Good initiative and logical thinking skills
Good problem solving skills
Confident and organised
Good communication and negotiating skills
Computer literate
Team player
Full driving licence
Package:
Basic Salary - £28,000 - £34,000 pa
Company Car (Electric) or Car Allowance - £4k pa
Company Profit Related Bonus scheme percentage paid over the last 3 years: 15%
Pension contribution scheme
Life assurance scheme
Private healthcare available
Access to wealth management advice
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