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Customer Experience Design Manager
Job Posted: 5 hours ago
Salary: £ 38 - 39 / Hour
Job Type: Contract
Location: Warwick, Warwickshire
Expire in: a month
Job Description
Customer Experience Design Manager
10-month initial contract
Hybrid working - Gaydon (2-3 days pw onsite)
£39ph (Inside IR35), 40 hrs pw
*Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.*
About the company
I am currently recruiting on behalf of an automotive OEM, based in Gaydon, who are seeking a Customer Experience Design Manager to join their team
Job Description
As Customer Experience Design Manager, your main responsibilities include:
Designing, measuring and enhancing an exceptional end-to-end customer experience at every touchpoint of the VCS (Vehicle Connected Services) programme
Customer Centricity Guardianship within, and across, all VCS CX Workstreams
Collecting, and acting on, Customer Insights
Customer Journey Mapping and Management
ex-Metrics and KPls
Stakeholder Coordination
Qualifications / Skills needed
Significant experience in customer journey methodologies including journey mapping and service blueprinting
Experience in designing and delivering digital connected products & experiences on a global scale
Proven track record in delivering large scale strategic and more tactical improvements to the Customer Experience
Strong knowledge of analysing consumer insights and Voice of Customer feedback
Strong problem-solving skills when identifying and addressing customer issues, resolving conflicts and finding creative solutions to customer pain points
Why work through Contechs?
Contechs is a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. Founded in 1997, with an inhouse Contractor Care Team to support all external employees, acts as an employment agency for permanent and contract recruitment.
How to Apply
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