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Customer Experience Executive

Job Posted: 22 hours ago

Salary: £ 25,900 - 25,948 / Annum
Job Type: Permanent
Location: Stafford Drive, SY1 3FE Shrewsbury, United Kingdom

Expire in: a month

Job Description

Location: Shrewsbury, Shropshire
Salary/package: £25,948 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week

Commercial Services Group (CSG) are looking for a motivated and personable Customer Experience Executive to join their Global Education Supplies (GES) division and play a key role in delivering high-quality customer service from first contact to resolution. The role offers variety, responsibility and the chance to make a real impact on customer satisfaction and loyalty.

Who we are

Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising seven complementary brands that serve the global education sector. These include KCS Education, CES, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence.

Why this role matters

The successful candidate will be responsible for ensuring queries, orders and issues are handled accurately and efficiently. The role acts as a central point of contact between customers, suppliers and internal teams to keep service running smoothly. By owning each case and maintaining accurate records, the position ensures reliable delivery, customer satisfaction and operational continuity.

What you’ll be doing

Handle incoming and outgoing customer calls, providing timely order and delivery updates and one-touch resolution.

Resolve customer queries, discrepancies and complaints by investigating issues and liaising with suppliers and internal teams.

Manage multiple customer email inboxes to ensure all requests are answered accurately and within agreed service levels.

Process customer orders efficiently and accurately to support smooth fulfilment.

Maintain up-to-date and accurate customer records within the CRM system.

Build strong customer relationships to encourage repeat business and long-term retention.

Coordinate with internal departments such as Sales, Finance, Operations and Procurement to resolve issues and meet customer needs.

Ensure high levels of accessibility and responsiveness across phone, email and other contact channels.

What we’re looking for

Minimum of 2 years’ experience within a customer service office-based role.

Clear and professional communication, both verbally and in writing with customers and internal stakeholders.

Confidence in handling telephone-based customer contact including call handling or telesales activity.

Proficient use of ERP’s particularly Epicor is highly desirable.

Excellent organisational and time management skills.

What you’ll get in return

Salary of £25,948 per annum.

25 days annual leave, rising to 27 after four years.

Birthday Day Off.

One concessionary day during the Christmas period.

Pension scheme with 4% employer contribution.

Life assurance cover.

Access to Learning & Development opportunities via our CSG Academy.

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Experience Executive job near me in Stafford Drive, SY1 3FE Shrewsbury, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!