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Customer Experience Executive
Job Posted: a day ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Bury
Expire in: a month
Job Description
Customer Experience Executive | Bury | £25,000 per annum + yearly bonus
Hours of work: Monday to Friday 8:30am to 5pm
Working pattern: Fully office based
Are you an experienced customer service professional ready to take the next step in your career? If you have previous experience working in an office based customer service role, we want to hear from you!
KPI Recruiting are working with a highly reputable, growing company based in Bury, who are looking to expand their existing team of twelve in the Customer Service department.
You’ll be the first point of contact for their customers via telephone, email and live chat, providing support, resolving queries, and ensuring a high standard of service delivery at all times.
You will be:
Handling inbound calls, emails and live chat enquiries from business customers
Resolving customer queries efficiently and professionally, transferring enquiries / issues to internal departments as required
Maintaining accurate records of interactions using the in-house CRM system
Sending emails to clients to provide updates regarding ongoing queries
Working collaboratively with internal teams to resolve complex issues
Supporting the team in meeting service targets and KPIs
You will have:
At least 2 years of experience working in a collaborative customer service department, with the ability to communicate with customers via both written and spoken methods
B2B customer service experience is highly desirable!
A problem-solving mindset with strong attention to detail
Comfortable working in a fast-paced, customer-focused environment with confidence and professionalism
IT literate and quick to learn new systems
What We Offer:
25 days holiday plus bank holidays
Early Finish Friday!
On site gym
Free on site parking
Annual bonus – 10% of salary
Opportunities for career progression
Employee wellness programme and social events
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Looking for your next career move? Join a top company hiring Customer Experience Executive job near me in Bury! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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