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Customer Experience Executive - Leading London Developer
Job Posted: a day ago
Salary: £ 33,000 - 36,000 / Annum
Job Type: Permanent
Location: West London, London
Expire in: a month
Job Description
A leading residential developer is looking for a Customer Experience Executive to join their sales support team and play a key role in delivering a first-class journey for homebuyers - from reservation through to post-handover care.
📍 Location: Office-based in West London (Office Based Role, no Hybrid Working)
💼 Type: Full-time, permanent
💰 Salary: Up to £36,000 + comprehensive benefits package
🔑 Key Responsibilities:
Manage the end-to-end customer journey from exchange to aftercare
Provide clear, regular updates to customers throughout the buying process
Liaise with sales, site, and customer service teams to resolve queries
Drive satisfaction and loyalty by ensuring a smooth, supportive experience
Support post-handover care in coordination with the aftercare team
Contribute to continuous improvement and customer feedback initiatives
✅ What We're Looking For:
Experience in new homes customer care, sales progression, or completions
Excellent communication and empathy with a proactive, solutions-focused mindset
Strong organisational skills and attention to detail
Understanding of the housebuilding process from exchange to completion
Comfortable working cross-functionally and in a fast-paced environment
This is a fantastic opportunity to join a reputable developer known for quality design and customer service excellence. Please apply today with your most up to date CV or contact (url removed) directlyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Experience Executive - Leading London Developer job near me in West London, London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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