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Customer Experience Manager
Job Posted: 43 minutes ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Kings Langley, Hertfordshire
Expire in: a month
Job Description
Customer Experience Manager
Kings Langley, office based
Full-Time | Permanent, Monday to Friday early finish on Friday
£35,000-£40,000 dependent on experience
Are you a passionate leader with a drive for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your ideas and leadership can make a real impact? Our client is seeking a Customer Experience Manager to lead their dedicated team and champion a culture of excellence.
Primary Purpose of the Role
As Customer Experience Manager, you'll be at the heart of the business, leading a customer focused team to deliver first-class service to every customer. You'll work closely with the Head of Internal Sales & Customer Excellence to align departmental performance with the company's strategic goals, while fostering a positive, collaborative and high-performing environment.
Key Responsibilities
Inspire and support a team of 8 to consistently deliver high-quality service
Champion a culture of adaptability, positivity and continuous improvement
Collaborate across departments to streamline operations and enhance customer satisfaction
Represent the Customer Service team internally and externally with professionalism and enthusiasm
Supervise daily operations and ensure KPIs are met
Coach and develop team members to reach their full potential
Lead recruitment, onboarding and performance reviews
Manage training plans, team rota and personnel matters including absences and holiday requests
Monitor customer interactions and implement strategies to improve satisfaction
Investigate service calls to identify root causes and drive corrective actions
Support the team with complex queries and liaise with Finance on invoice issues
Ensure compliance with company policies and end-user guidelines
What This Client is Looking For
Proven experience in customer experience/service management
Strong leadership and coaching skills
Proficiency in CRM systems (HubSpot preferred)
Excellent communication and problem-solving abilities
Adaptable, empathetic and skilled in negotiation
A team player who builds strong relationships across the business
This is more than just a management role, it's an opportunity to shape the future of customer service within a forward-thinking company. If you're ready to lead with purpose and make a lasting impact, we'd love to hear from you.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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Looking for your next career move? Join a top company hiring Customer Experience Manager job near me in Kings Langley, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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