Hiring Now: Customer Experience Manager Near You – Apply Today!
Your Next Customer Experience Manager Job Starts Here – Apply Now!
Customer Experience Manager
Job Posted: 10 hours ago
Salary: £ 31,000 - 34,000 / Annum
Job Type: Permanent
Location: East Sussex
Expire in: a month
Job Description
Customer Experience Manager
Are you a strategic thinker with a passion for service excellence? A leading UK-based educational travel provider is seeking a talented Customer Experience Manager to join their successful team. This is a fantastic opportunity to shape how thousands of young travellers experience school trips, while driving innovation and continuous improvement across the business.
Customer Experience Manager – Role & Responsibilities:
This pivotal role places you at the centre of the organisation’s customer journey strategy. You’ll be responsible for gathering and interpreting feedback, identifying service gaps, and collaborating across departments to implement meaningful improvements. Your work will directly influence customer satisfaction, retention, and brand reputation.
Acting as the primary contact for all customer feedback and concerns
Analysing feedback trends and translating insights into actionable improvements
Leading internal discussions to address service challenges and enhance delivery
Engaging with customers who raise issues before, during, or after travel
Encouraging repeat bookings through strategic collaboration with sales teams
Ensuring company practices align with industry regulations and internal policies
Overseeing data protection compliance and acting as the designated person for GDPR matters
Designing and delivering training programmes focused on service excellence
Managing insurance-related processes including claims, training, and reconciliation
Contributing to health and safety and incident response planning
Championing inclusive travel experiences and ensuring accessibility standards are met
Advising on the ethical use of emerging technologies, including AI, to enhance customer service
Customer Experience Manager – Skills & Experience Required:
Experience of working in a customer service / customer relations / quality assurance management role within the travel sector
Familiarity with UK travel regulations including ABTA Code of Conduct & Package Travel Regulations.
Strong interpersonal and conflict resolution skills
Ability to interpret data and present strategic recommendations
Excellent organisational and collaboration skills
Knowledge of safeguarding policies in travel or education
Awareness of AI tools and their application in customer engagement
Proven success in high-pressure service environments
Confident communicator and trainer
Self-motivated with strong time management
Customer Experience Manager – Additional Info & Key Benefits:
Salary £31k to £34k depending on experience
Hybrid working after initial induction, 3 days in the office
Two annual learning and development days
Opportunity to travel and experience trips first-hand
Supportive, people-first company culture
Please apply for the position of Customer Experience Manager online or email your cv to (url removed)Before You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Experience Manager job near me in East Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).