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Customer Experience Project Manager
Job Posted: 3 days ago
Salary: £ 44,000 - 46,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)
Expire in: 25 days
Job Description
CUSTOMER EXPERIENCE PROJECT MANAGER
MIDLANDS, HYBRID
£44-46K
As a Customer Experience Project Manager, you will be the voice of the customer for a major project across the group. You’ll bring expertise in Customer Experience, with the ability to manage people and cultural changes across the business. Our clients project is already underway so the ideal candidate will be available on a short notice period.
BENEFITS
Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.
RESPONSIBILITIES
As Customer Experience Project Manager your key duties will include:
* Project managing business change initiatives across the full project lifecycle, ensuring effective planning, resource utilisation and stakeholder engagement
* Driving training and adoption strategies to embed new systems and processes, working closely with operational teams
* Identifying trends and feedback to make informed recommendations for service improvement
* Supporting the delivery and integration of business systems, with a focus on the people impacts (user engagement, adoption etc.)
* Providing detailed information on project progress, risks, and change readiness to support operational planning and delivery
* Collaborate effectively with project colleagues and the wider group
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Customer Experience Project Manager, you must have:
* Significant experience managing organisational change and transformation projects, with a focus on CX, engagement and people elements.
* Strong project management skills, with experience in leading cross-functional teams through complex change programmes.
* Experience in developing and reviewing policies and procedures to support business change and operational improvement.
* Proven ability to analyse and diagnose problems, develop change strategies, and implement solutions that drive adoption and measurable impact.
* Proficient in MS Project and Jira
* A full valid driving licence is essential.
NEXT STEPS
If you’re interested in becoming a Customer Experience Project Manager, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
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