Hiring Now: Customer Experience / Proposition Manager Near You – Apply Today!
Your Next Customer Experience / Proposition Manager Job Starts Here – Apply Now!
Customer Experience / Proposition Manager
Job Posted: an hour ago
Salary: £ Competitive
Job Type: Permanent
Location: Mansfield, Nottinghamshire
Expire in: a month
Job Description
Customer Experience / Proposition Manager
Location: Flexible – with regular travel to Mansfield & East Finchley (London)
Salary: Competitive
Type: Full-time | Hybrid | Agency-side
Are you passionate about shaping customer experiences that drive real business impact? Do you thrive in fast-paced environments and love working across cross-functional teams? If so, we want to hear from you.
We’re looking for a talented and enterprising Customer Experience / Proposition Manager to join a successful marketing agency team, with a primary focus on a hospitality account. This is a commercially minded role that blends strategic thinking with executional excellence.
Here's how you'll craft a symphony of success:
* Leading the CX and proposition development across a key agency client
* Building strong stakeholder relationships and influencing cross-functional teams
* Delivering against briefs and ensuring alignment across client teams
* Conducting research, benchmarking, and analysing data to define best-in-class customer experiences
* Supporting concept development for future retail environments
* Representing the voice of the customer in cross-functional working groups
* Identifying opportunities to grow the client retainer and generating incremental revenue for the agency
* Supporting the growth and development of the agency’s CX function
* Engaging in professional development, benchmarking, and industry events
* Contributing to entrepreneurial initiatives and helping shape new propositions
We’re looking for a CX Manager with the following skills and experience:
* A strong background in customer experience and customer proposition
* Proven ability to balance customer needs with business objectives
* Experience implementing and executing propositions within high service B2C sectors such as hospitality, leisure, travel or retail
* Exposure to both physical and digital customer experiences
* Strong commercial awareness and understanding of how businesses generate revenue
* Excellent stakeholder management and relationship-building skills
* Strategic thinker with delivery experience
* Comfortable working in a fast-paced, deadline-driven agency environment
* Previous agency experience or understanding of agency operations is a plus
* CCXP certification or CXPA membership is advantageousBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Experience / Proposition Manager job near me in Mansfield, Nottinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).