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Customer Experience Specialist
Job Posted: a day ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Guildford, Surrey
Expire in: a month
Job Description
Are you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment?
We're looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You'll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency.
Perks & Benefits:
Hybrid working (3 office days, 2 remote)
Free on-site parking
Access to kitchen, and on-site showers
Supportive training and onboarding process
Collaborative, inclusive team culture
Clear progression opportunitiesWhat You'll Do:
Be the central contact for our customers, owning their journey from first interaction to resolution
Manage inbound/outbound calls and service emails
Respond to information requests and support queries across regional sales branches
Resolve queries or escalate them appropriately within the business
Perform admin duties and manage customer interactions via our portal
Collaborate with other departments to ensure timely and accurate service delivery
Provide valuable customer insights to the management teamWhat You'll Bring:
Proven experience in a phone-based customer service role
A proactive, solutions-focused mindset with excellent attention to detail
Strong written and verbal communication skills
Confidence using Microsoft Office (Word, Excel, Outlook)
Team-oriented approach with the ability to manage your own workload
Bonus: Basic understanding of financial servicesIf you're ready to bring your energy and expertise to a people-first organisation where your work truly matters then apply todayBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Experience Specialist job near me in Guildford, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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