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Customer Fulfilment Manager
Job Posted: 10 hours ago
Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: Stafford, Staffordshire
Expire in: a month
Job Description
Description
Customer Fulfilment Manager
Location: Stafford, UK
Salary: £40,000 – £50,000 + profit share bonus scheme, free lunch, car/allowance following probation and more
We are recruiting for a hands-on Customer Fulfilment Manager to join a fast-growing environmental solutions company. This newly created role will have full responsibility for all customer delivery operations, managing a small team (including a Project Engineer) to ensure every order/project is delivered on time, within budget, and in full compliance with contractual requirements.
The ideal candidate will come from a hire industry background, possess a technical mindset, and be accustomed to working hands-on while managing a small team in a fast-paced operational environment. You will be comfortable engaging directly with customers, suppliers, and colleagues at all levels to ensure high-quality delivery and commercial performance.
The role is both customer-focused and commercially driven, combining daily operational involvement with process optimisation and cost management.
Key Responsibilities:
* Lead, mentor, and manage a small fulfilment team
* Oversee the full delivery cycle from order handover to customer sign-off
* Coordinate resources, deliveries, and site attendances
* Maintain strong customer relationships and proactive communication
* Ensure delivery meets scope, quality, safety, budget, and timeline requirements
* Monitor KPIs, track fulfilled revenue, and report on performance
* Manage variations, recover costs, and mitigate risks early
* Resolve customer issues quickly and implement preventative measures
* Liaise with sales, engineering, technical, and finance teams to align priorities
* Drive continuous improvement in delivery processes and customer experience
* Maintain accurate project documentation and records
Requirements
* Previous experience working within a Customer Centric environment
* Ideally experience of managing a small team
* Experience of working within equipment hire would be advantageous
* Happy to be hands on and support the team
* Positive can do attitude
* Being technically minded person would be advantageous
Benefits
* Salary: £40,000 – £50,000 per annum
* Profit Share Bonus Scheme (Growth By Sharing)
* Free daily lunches and refreshments
* Holiday purchase scheme
* Company vehicle or allowance
* Personal Prosperity Plan support
* Bupa confidential mental health and wellbeing services
* Annual flu vaccinations and occupational health assessments
* World-class training via UBT and LinkedIn Learning
* Modern, fully refurbished workplaceBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Fulfilment Manager job near me in Stafford, Staffordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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