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Customer Fulfilment Manager
Job Posted: 3 days ago
Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: ST16, Stafford, Staffordshire
Expire in: 24 days
Job Description
We are currently looking for an experienced Customer Fulfilment Manager to work for one of our clients on a permanent basis.
The company is a well-respected market leader in specialist equipment for a range of sectors including construction, energy production, process and water treatment and this is an excellent opportunity to join a rapidly expanding and successful organisation.
Based in their modern premises in Stafford the role will involve leading and managing the customer fulfilment team to deliver an exceptional customer experience, by fulfilling customer orders on time and quickly resolving customer care issues
The main duties of this Customer Fulfilment Managers role will include the following:-
• Providing leadership and management of the customer fulfilment team.
• Ensuring the efficient fulfilment of all customer orders, correctly and on time
• Mitigating risks, managing variations and recovering costs
• Ensuring the prompt resolution of customer care issues
• Promoting customer retention and recurring revenue
• Liaising with all relevant stakeholders both internal and external
The successful applicant will have proven track record in operations, logistics, or fulfilment management, ideally within an SME.
General administration experience, including phone handling, touch typing, email writing and Microsoft Office Suite such as Outlook, Word and Excel are essential as is a UK driving license In addition previous experience of working with a CRM/ERP-type system is required along with experience in team leadership and stakeholder Management.
The ability to form strong interpersonal bonds with both clients and stakeholders alike is essential and candidates will ideally have come from a customer facing role and be used to dealing with people at all levels
A strong technical aptitude and understanding of technical terminology and the ability to interpret engineering drawings would also be desirable, as would experience of financial management
The role will also involve taking out of hours calls and dealing with issues on an on-call rota basis.
In return our client offers an excellent remuneration package which includes an attractive basic salary, on call remuneration, ongoing training and progression, company bonus program and company car/car allowance after a qualifying period
This is an excellent opportunity to find permanent work with a forward-thinking progressive employer.
Global Recruitment Services Ltd are a Recruitment Business based in the Midlands
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