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Customer Helpdesk
Job Posted: 4 hours ago
Salary: £ 12.21 - 12.21 / Hour
Job Type: Permanent
Location: Cardiff
Expire in: a month
Job Description
Our client is looking for a friendly, customer focused candidate to join them on a Temporary to Permanent basis starting immediately.
You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with queries and remote tech support.
Someone with strong customer service or contact centre based experience, plus a good understanding of technology / computers would fit well in this team. Full training will be given.
Hours: 37.5 per week.
Shifts:
Shifts will be a range of early, days, and evenings:
6am-2:30pm
8am-4:30pm
9am-5:30pm
10:30am-7pm
2:30pm-11pm (worked from home)
3:30pm-12am (worked from home)Hourly Rate: £12.21
Location: Due to location, candidates will need to have access to their own transport. Free parking on-site.
Key Duties:
Speaking with customers to remotely diagnose and rectify faults logged on equipment.
Keeping customers informed at all times of progress of work.
Report escalations to relevant departments.
Update internal system to ensure smooth communication between departments.
Document customer specific information.Skills & Experience:
Good attitude and communication style when dealing with customers.
Strong verbal and written communication skills.
Competent PC user including Microsoft package.
Good understanding of technology / IT.
Able to build rapport with customers.
Access to own vehicle due to location.If you feel you have the experience and drive to succeed in this role, apply today! We expect to fill these positions quickly, so don't delay and apply today - we'd love to hear from youBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Helpdesk job near me in Cardiff! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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