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Customer Implementation Manager
Job Posted: 14 hours ago
Salary: £ 35,000 - 38,000 / Annum
Job Type: Permanent
Location: Guildford
Expire in: a month
Job Description
Are you an experienced SaaS implementation specialist? Do you thrive on delivering smooth system rollouts for customers? if so then this role could be perfect for you!
We are looking for someone experienced in Customer Onboarding to lead customers through the implementation of our client’s software. This role will be office based with occasional flexibility for ad hoc WFH. The role is based in Guildford.
This role is ideal for someone with a strong background in SaaS onboarding, system configuration, and data migration, who can confidently manage complex implementation projects while providing hands-on on-boarding sessions and support. You’ll work closely with key stakeholders, acting as both project manager and trusted advisor, to ensure every customer enjoys a seamless service.
What You’ll Do:
Configure systems, manage data migration and ensure solutions are tailored to each customer’s needs
Plan and deliver onboarding sessions
Lead the end-to-end onboarding and implementation process
Acting as the primary point of contact and project manager for new customers
Work with Sales to scope projects pre-contract and set clear onboarding expectations
Host kick-off meetings to agree project objectives
Monitor progress at product-specific checkpoints, troubleshoot issues, and keep projects on track
Manage additional product rollouts for existing customers.
Provide hands-on support post live adoption to ensure customers achieve maximum value What You’ll Bring:
Experience working in an implementations team within a SaaS environment, configuring, and rolling out system implementations for customers
Proven expertise in SaaS onboarding and implementation.
Strong project management skills, with a track record of delivering complex implementations on time and within scope
Experience delivering customer on-boarding and supporting customers through system adoption
Experience in the medical sector would be an advantage What is on Offer:
A base salary of up to £38,000 + 5% bonus
Contributory pension scheme
Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance ProgrammeBefore You Apply
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