Hiring Now: Customer Journey Manager Near You – Apply Today!
Your Next Customer Journey Manager Job Starts Here – Apply Now!
Customer Journey Manager
Job Posted: 7 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Aylesbury
Expire in: 21 days
Job Description
At M Group Energy, we’re enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
Home Decarbonisation- We’re working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero.
As part of our team, you’ll be at the forefront of the transition to net zero, working with not just those around you, but across the Group- sharing learnings to deliver essential infrastructure services for life.
What will you be doing?
Are you passionate about creating seamless customer experiences? We’re looking for a Customer Journey Manager to join us in our Sutton or Aylesbury office, and help us deliver ‘best in class’ services! You’ll lead the way in shaping customer journeys for energy efficiency and fuel poverty programmes like WHF, HUG, and LEAP. Collaborate across teams, map every interaction, and track key metrics to optimise the customer experience. With a focus on innovation and continuous improvement, you’ll ensure clear communication and readiness for new projects. Be part of a fast-growing, dynamic business committed to making a difference. Ready to put customers at the heart of it all?
What you’ll bring
Energy or housing knowledge
Deep knowledge of customer journey mapping, design thinking, and co-creation methodologies
Experience in enhancing customer journeys, preferably in B2C
Analytical skills for interpreting KPI and customer feedback data
Experience of process mapping and understanding the technical capabilities of a CRM system. Salesforce preferable.
Competent skills in Visio and PowerpointWhat’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition schemeIn addition, this role offers:
25 days annual leave plus bank holidays
2 Paid volunteer days per yearAbout us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#AgilityEco #LI-SG1 #LI-Hybrid INDREGBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Journey Manager job near me in Aylesbury! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).