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Customer Liaison Officer – Field based

Job Posted: 8 days ago

Salary: £ 33,398 - 33,398 / Annum
Job Type: Permanent
Location: PL53DU

Expire in: 20 days

Job Description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Executive Liaison Customer Field Manager

Location: Field based
Contract: Full-time, Permanent
Salary: £33,398 per annum + excellent benefits

About the role

We are looking for an Executive Liaison Customer Field Manager to join our team, supporting customers through complex water and wastewater issues. This is a field-based role where you will manage end-to-end resolution of operational and billing complaints, engaging directly with customers, communities, and stakeholders.

You will play a key role in restoring service, resolving concerns, and ensuring customers remain at the heart of decision-making. Working across the business, you will drive improvements, manage risk, and deliver against regulatory and customer performance measures.

What you’ll be doing

Managing complex customer cases through to resolution

Visiting customers, sites, and communities to resolve issues first-hand

Supporting operational incidents and ensuring clear customer communication

Working collaboratively with internal and external stakeholders

Identifying root causes and driving service improvements

Supporting vulnerable customers and community relationships

What we’re looking for

Proven experience in customer management or complaint resolution

Strong communication and stakeholder engagement skills

Ability to manage complex cases and make sound decisions

Organised, proactive, and able to work independently in the field

Full, clean driving licence

What you’ll get

Join us and help deliver a reliable, high-quality service for our customers across the South West.

We believe in rewarding our people for their hard work and dedication. As our Executive Liaison Customer Field Manager you'll enjoy:

Competitive Salary – Based on experience and skills

Annual Bonus Scheme – Recognising company performance

Pension Scheme – Helping you plan for your future

Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible

Healthcare Benefits – Access to employee assistance programs

Employee Discounts – On various products and services

Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 18th June 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Liaison Officer – Field based job near me in PL53DU! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!