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Customer Liaison Officer (Fixted Term)

Job Posted: 7 days ago

Salary: £ 27,976 - 27,976 / Annum
Job Type: Permanent
Location: Salford, Greater Manchester, United Kingdom

Expire in: 20 days

Job Description

Customer Liaison Officer

Location: Salford

Full Time | Fixed Term Contract (Till March 31st 2027)

Be the vital link between customers and service delivery teams

Liberty Property Services is looking for a confident and customer-focused Customer Liaison Officer to join our team in Salford.

This is an exciting opportunity to play a key role in supporting the delivery of servicing and compliance programmes across social housing properties. As the main point of contact for tenants, you'll help ensure access is achieved, customer needs are understood, and residents receive a first-class service throughout every interaction.

If you're an excellent communicator who enjoys working with people, solving problems, and making a genuine difference in local communities, we'd love to hear from you.

What you'll be doing

As a Customer Liaison Officer, you'll act as the key link between residents, clients, housing teams and operational staff to help ensure servicing and compliance works are completed efficiently and with minimal disruption.

Your responsibilities will include:

Building positive relationships with tenants, neighbours, housing officers and client representatives
	
Managing customer engagement and communication throughout
	
Delivering legal appointment letters and carrying out legal appointment visits where required
	
Visiting properties to achieve access
	
Conducting door-to-door engagement and cold-calling properties approaching compliance deadlines
	
Supporting vulnerable customers and ensuring individual requirements are understood and communicated appropriately
	
Resolving customer concerns professionally and sensitively, helping to reduce complaints and improve satisfaction
	
Working closely with operational and scheduling teams to improve access rates and contractual performance
	
Managing client relationships and supporting community engagement initiatives
	
Maintaining accurate customer records and updating systems using handheld devices and company software
	
Attending client and site meetings when required
	
Supporting continuous improvement initiatives and identifying opportunities to improve customer engagement and access processes

What we're looking for

We are seeking an approachable and empathetic individual who can build trust with residents while maintaining a professional and proactive approach.

Essential:

Experience in a customer-facing role
	
Strong customer service and communication skills
	
Ability to handle challenging situations calmly and professionally
	
Experience using Microsoft Office, including Outlook, Word and Excel
	
Strong organisational skills and ability to manage your own workload
	
Problem-solving and analytical abilities
	
A caring and empathetic approach to customer needs
	
Ability to work collaboratively with colleagues, clients and stakeholders
	
Full UK driving licence
	
Professional, trustworthy and reliable attitude

Desirable:

Experience as a Customer Liaison Officer
	
Experience within social housing, repairs, maintenance, compliance or construction environments
	
NVQ Level 2 (or above) in a customer care-related discipline
	
Experience working with gas servicing or compliance programmes

Why join Liberty?

Be part of a business that genuinely puts customers first
	
Play a vital role in helping keep residents safe in their homes
	
Join a supportive and collaborative team environment
	
Opportunity to develop your skills and progress your career
	
Work for a company driven by passion, openness, respect and trust
	
Make a real difference to customers and communities every day

If you're passionate about delivering exceptional customer service and want to be part of a team that improves lives, we'd love to hear from you.

Closing Date: 10th September 2026 (We may close earlier due to demand)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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