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Customer Liaison Officer
Job Posted: a day ago
Salary: £ 17 - 18 / Annum
Job Type: Contract
Location: Smethwick
Expire in: a month
Job Description
We're currently recruiting for a Customer Liaison Officer to join a well-established contractor, delivering kitchen refurbishment works across residential properties in the Welwyn Garden City area. This is a key role focused on supporting tenants, ensuring excellent communication, and helping deliver a smooth and positive experience throughout the planned works programme.
This position is offered on a contract basis for 8 weeks, with working hours of Monday to Friday, 37 hours per week, onsite-based with some flexibility.
The Customer Liaison Officer will receive:
The opportunity to work with a respected, community-focused contractor
Potential hybrid working options depending on site requirement
8 week contract
Key responsibilities for the Customer Liaison Officer:
Be the main point of contact for residents throughout the kitchen refurbishment programme
Provide clear, timely updates on work schedules, access requirements, and progress
Coordinate appointments between contractors and residents
Resolve resident concerns in a professional and empathetic manner
Support the operational team in delivering an efficient and high-quality service
Maintain accurate records of communications, access arrangements, and feedback
Assist in delivering community engagement activities and promoting social value initiatives
Conduct property visits and complete site notes and reports as require
Requirements for the Customer Liaison Officer position:
Previous experience in a Customer Liaison, Resident Liaison, or Tenant Liaison role
Experience within the social housing sector, ideally supporting kitchen or planned refurbishment programmes
Excellent communication and interpersonal skills
Strong organisational and time management abilities
Proficiency with Microsoft Office
Full UK driving licence and access to a vehicle
To apply or find out more, please contact Ryan Stewart on (phone number removed) or email (url removed)Before You Apply
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