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Customer Liaison Officer
Job Posted: a day ago
Salary: £ 16.3 - 20 / Hour
Job Type: Contract Temporary
Location: Kingston upon Hull, City of Kingston upon Hull
Expire in: a month
Job Description
CUSTOMER LIAISON OFFICER WITH SOCIAL HOUSING CONTRACT EXPERIENCE REQUIRED FOR A TEMP ROLE IN HULL
Job Title: Customer Liaison Officer
Location: Hull and surrounding area
Rate: £20-£21 Umbrella
Customer Liaison Officer duties and responsibilities include:
Proactively follow up on no-access properties to arrange retrofit survey appointments.
Lead resident and community engagement initiatives, building strong relationships with local communities.
Deliver clear and effective communications to customers and residents about the nature and scope of works.
Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
What You Will Need
The Customer Liaison Officer will meet the following criteria:
Essential criteria for Customer Liaison Officer Role:
Previous experience of working in a similar role
Ability to deal with sensitive situations
Resilience and strong negotiation skills
Proficiency in Microsoft Office
Full Driving Licence
Desirable criteria:
Experience of working within the Social Housing sectorBefore You Apply
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