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Customer Operations Advisor

Job Posted: 7 days ago

Salary: £ 16.56 - 16.56 / Hour
Job Type: Temporary
Location: Esher, Surrey

Expire in: 21 days

Job Description

Customer Operations Advisor

A local authority is recruiting a Customer Operations Adviser to deliver high-quality, customer-focused services. You will handle enquiries across multiple channels, aiming to resolve issues at first contact while supporting a wide range of administrative processes.

Key Responsibilities

Deliver excellent customer service across phone, email and other channels
Resolve enquiries at first point of contact wherever possible
Process administrative tasks, including work with financial and legislative implications
Provide accurate advice to benefits customers to support timely claims
Maintain accurate records using internal systems
Work with internal teams and partners to resolve customer issues
Support vulnerable customers where required
Contribute to service improvements and work flexibly within the team 

Requirements

Essential

GCSEs or equivalent
Experience in telephone-based customer service
Experience working in a fast-paced environment
Strong communication and problem-solving skills
Good IT skills and accurate data entry
Ability to work independently and meet deadlinesDesirable

Customer service training or qualification
Administrative experience
Basic financial knowledge

Additional Information

Basic DBS required due to contact with vulnerable customers
12 week's contract with potential extension
Fully office-based

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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