Hiring Now: Customer Operations Advisor Near You – Apply Today!

Your Next Customer Operations Advisor Job Starts Here – Apply Now!

Customer Operations Advisor

Job Posted: 2 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Lowestoft

Expire in: 25 days

Job Description

ROLE: Customer Operations Advisor
LOCATION: Lowestoft
PAY: £28,000 per annum
HOURS: Full-Time | Monday to Friday
CONTRACT: Permanent Position

Hales Group are seeking an enthusiastic and customer-focused Customer Operations Advisor to support the delivery of an exceptional customer experience across service operations. This role is ideal for someone with strong customer service or operations experience who enjoys problem‑solving, coordinating activity, and being a key part of a busy, service‑led team.
You’ll play an important role in managing customer enquiries, supporting service delivery, coordinating appointments, and ensuring every customer receives a smooth and positive journey from start to finish.
  
Key Responsibilities
  
Customer Support handle customer enquiries, provide updates, and ensure a high-quality service experience 
Service Coordination organise engineer schedules, service appointments, repairs, and maintenance activities 
Customer Journey Management support customers from initial enquiry through installation, servicing, and aftercare 
Issue Resolution manage and resolve customer complaints or service issues professionally and efficiently 
Relationship Building maintain strong communication with customers, engineers, suppliers, and service partners 
Operational Administration process orders, update CRM records, produce documentation, and support daily workflows 
Performance Awareness monitor customer feedback and service KPIs, highlighting areas for improvement 
Team Support assist colleagues with workload, share best practice, and contribute to a positive team environment 
Process Improvement identify opportunities to streamline tasks and enhance customer satisfaction 
Reporting & Compliance produce accurate reports and ensure adherence to company policies and procedures 
Business Support contribute to wider operational and commercial objectives across the organisation    
Skills & Experience
  
Customer Service Experience background in customer service, operations, service coordination, or support roles 
Communication Skills strong written and verbal communication 
Multitasking Ability able to manage multiple priorities in a fast-paced environment 
Organisation & Planning excellent organisational and problem‑solving skills 
Attention to Detail high level of accuracy in administration and customer communication 
Systems Knowledge competent in Microsoft Office 365 and CRM/business systems 
Industry Experience experience in technical, engineering, manufacturing, or service-led environments (desirable)  
Why work for Hales Group? 
All of our Consultants are committed and experienced in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and aim to find the right job solution for you.
 
Hales Group Ltd collects and keeps information from applicants so that we can monitor our recruitment process, ensure compliance with our Equal Opportunities policy, and, when appropriate, send you details of future job opportunities. We keep your name, address, and details of your application. If you do not want us to do this, please contact your local branch

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Operations Advisor job near me in Lowestoft! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!