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Customer Operations Manager

Job Posted: 2 hours ago

Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Basildon, Essex

Expire in: a month

Job Description

CUSTOMER OPERATIONS MANAGER

📍 Basildon, Essex | 💷 Up to £50,000 + Benefits

Are you an ambitious operations leader with a passion for delivering exceptional customer service and driving team performance?

Our client is seeking a Customer Operations Manager to lead a busy Helpdesk operation, taking ownership of service delivery, customer satisfaction, operational performance and continuous improvement. This is a fantastic opportunity to join a growing organisation where you can make a genuine impact and help shape operational excellence.

The Opportunity

✅ Lead and develop a high-performing Helpdesk team
✅ Build strong customer relationships and manage key accounts
✅ Drive KPI and SLA performance across maintenance operations
✅ Take ownership of escalations, service delivery and customer experience
✅ Champion process improvement and operational efficiency
✅ Play a key role in the continued growth and success of the business

We're Looking For

✔ Proven operational management experience
✔ Strong customer service and stakeholder management skills
✔ Experience managing teams and driving performance
✔ Commercial awareness with a solutions-focused mindset
✔ Passion for continuous improvement and delivering results

This is an excellent opportunity for a motivated leader who thrives in a fast-paced environment and wants to influence positive change within a successful and growing business.

Lead. Inspire. Improve. Deliver. Your next career move starts here

Before You Apply

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Bank details.
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Date of birth.

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Looking for your next career move? Join a top company hiring Customer Operations Manager job near me in Basildon, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!