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Customer Operations Specialist
Job Posted: 7 hours ago
Salary: £ 14.31 - 14.31 / Hour
Job Type: Temporary
Location: MK15, Willen, Milton Keynes
Expire in: a month
Job Description
Join a Premium Brand: Customer Operations Specialist
Milton Keynes | Fully Office Based Working | £14.31 per hour
Start date: 11th of August 2025
08:30 - 17:00 with a 1 hour lunch break
Please note that our client wouldn’t consider anyone with any holiday in the first 6 weeks of this role due to training.
Are you passionate about delivering first-class customer experiences and supporting operational excellence? Do you thrive in a fast-paced environment where no two days are the same? Our client, a market-leading name in the automotive finance sector, is looking for a driven and experienced Customer Operations Specialist to join their dynamic team.
About the Role
As a Customer Operations Specialist, you’ll be at the heart of the contact centre's daily operations—balancing customer escalations, complaint resolution, quality assurance, and advisor development. You’ll play a key role in delivering a customer-first experience while driving performance and continuous improvement across the team.
Key Responsibilities
Operational Excellence
• Act as a subject matter expert within the Customer Operations team
• Support day-to-day operations including inbound call handling
• Foster a culture of service excellence, helping to future-proof the team
Customer Escalation & Complaint Resolution
• Be a key escalation point for complex customer issues
• Manage investigations of written and verbal complaints in line with regulatory and internal standards
• Ensure outcomes are fair, timely, and customer-centric
Quality Assurance & Compliance
• Collaborate with QA stakeholders to ensure clear, transparent processes
• Conduct regular spot checks and root cause analysis
• Signpost training needs and contribute to the wider QA framework
Coaching & Development
• Lead bite-sized and refresher training sessions to build advisor expertise
• Drive performance through one-to-one coaching, KPI/OPI review, and motivational engagement
• Support retention efforts through a "Great Place to Work" approach
About You
You’re an experienced contact centre professional with a proven track record in customer care and operational support. You bring energy, resilience, and a customer-obsessed mindset. You know how to balance competing priorities while maintaining high standards of service, compliance, and team engagement.
You’ll need:
• Experience in a dynamic, customer-centric contact centre
• Strong communication and leadership skills
• Confidence in handling escalations and complaints with empathy and professionalism
• A sharp eye for process improvement and performance metrics
• Knowledge of regulatory standards (FCA, DPA, AML, etc.) or a willingness to achieve required accreditations
Why Apply?
Our client offers a unique opportunity to work with a premium brand that’s redefining innovation in the automotive finance space. You’ll be empowered to make a difference, with a team that values collaboration, continuous development, and delivering best-in-class customer experiences.
Credit check and DBS check will be required for this role - this will be obtained by Quality Personnel if successful after interview stage.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).
Please note due to volume of applications you will only be contacted if we are progressing your applicationBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Operations Specialist job near me in MK15, Willen, Milton Keynes! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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