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Customer Operations Specialist
Job Posted: 21 hours ago
Salary: £ 25,625 - 28,085 / Annum
Job Type: Permanent
Location: Leeds
Expire in: a month
Job Description
Customer Operations Specialist
Salary: £25,625 – £28,085
Location: Thorpe Park Business Park, Leeds
Job Type: Full-Time, 37.5 hours / week, Permanent
Are you a customer service professional with a knack for problem-solving and a passion for creating brilliant customer experiences? We’re seeking an experienced and positive individual to join a high-performing operations team in a vital customer-facing role.
What you’ll be doing:
Handling complex customer queries via phone and email
Supporting offshore service teams to uphold service excellence
Analysing customer feedback and suggesting improvements
Deflecting potential complaints through proactive resolution
Engaging with online reviews to protect and enhance brand reputation
What we’re looking for:
Demonstrable experience in a customer service environment
Strong communication and problem-solving skills
Resilience and calm under pressure
A logical thinker with excellent attention to detail
Confident using Microsoft Office, especially Excel
Desirable:
Experience in the energy industry
Previous work with offshore service teams
Benefits include:
22+ days holiday plus bank holidays
Private medical insurance (post-probation)
Pension contributions
Flexible leave options and enhanced family pay
Ready to be part of a supportive, high-energy team that values initiative and empathy?
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