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Customer Operations Specialist
Job Posted: 17 hours ago
Salary: £ 13.85 - 13.85 / Hour
Job Type: Temporary
Location: Westminster, London
Expire in: a month
Job Description
Customer Operations Specialist
📍 Chiswick, London
💰 £13.85 per hour
🕒 Full-time, Temporary Role
Our client are looking for a Customer Operations Specialist rockstar to connect with their customers. The role will include answering questions, resolving issues, and making personalized product recommendations. They are also looking for a hungry and eager-to-learn multi-tasker who can help problem-solve operational issues. Their Customer Operations Specialists are the heart of our business and have a major impact on their continued success.
Responsibilities
Respond to customer inquiries with high quality, speed, and accuracy - acrossseveral channels, including email, and social media chats
Troubleshoot and resolve customer issues with the utmost care and respect bylistening to their problems and offering creative resolutions
Ensure customer orders are fulfilled and delivered by liaising with warehousepersonnel
Manage returns, issue refunds, liaise with the warehouse regarding any order issues
Share customer feedback and information with other team members in order tocontinuously improve and evolve the customer experience
Contribute to a positive, energetic team culture
Qualifications:
You bring 1-2 years of CRM systems (e.g., Freshdesk, Zendesk orequivalent)
Educated to degree level or currently studying at degree level
Excellent written, verbal, and listening skills
Great attention to detail
Strong problem solving skills
Google sheets and doc rockstars
E-commerce customer service experience is a plus!Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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