Hiring Now: Customer Order Management Representative Near You – Apply Today!

Your Next Customer Order Management Representative Job Starts Here – Apply Now!

Customer Order Management Representative

Job Posted: 15 days ago

Salary: £ 15.88 - 15.88 / Hour
Job Type: Temporary
Location: Peterborough, Cambridgeshire

Expire in: 13 days

Job Description

Are you an experienced Customer Order Management or Customer Service professional with a background in manufacturing or engineering? Do you thrive in a fast paced environment where accuracy, communication, and ownership are key? If so, our client wants to meet you.
We're recruiting  Customer Order Management Representative x4 to support a major new project at our client's Peterborough site. This role begins fully onsite during training and early project phases, with the expectation of moving to a hybrid model (2 days remote) as the project matures.

Customer Order Management Representative (x4)
Location: Peterborough (Fully Onsite Initially → Hybrid Later) 
Contract: 12 month assignment, strong likelihood of extension 
Hours: Full time, Monday-Friday 
Hourly Pay Rate: £15.88
Start: ASAP

About the Customer Order Management Representative Role
You'll act as the single point of contact for your assigned customer accounts, managing the entire order lifecycle - from setup and entry through to fulfilment, documentation, and issue resolution. You'll work closely with customers, manufacturing sites, distribution centres, and internal teams to ensure orders are processed accurately and delivered on time.
This is a role for someone who enjoys taking ownership, solving problems, and building strong customer relationships.

Customer Order Management Representative Key Responsibilities
* Manage assigned customer accounts across the full order lifecycle
* Process new customer setups, order entry, modifications, and escalations
* Provide clear, accurate communication and documentation throughout the process
* Resolve complex customer queries using strong process and systems knowledge
* Coordinate with manufacturing plants, distribution centres, and internal teams
* Maintain accurate records of all interactions and order activity
* Ensure compliance with export policies and prepare required documentation
* Support quality processes, including submitting non conformance claims
* Prepare and distribute internal and customer reports
* Support departmental initiatives and continuous improvement projects
* Participate in or lead process improvement activities

What We're Looking For:
Customer Order Management Representative Experience & Background
* 2+ years in Customer Order Management, Customer Service, Account Management, or Supply Chain
* Experience in a manufacturing or engineering environment is essential
* Technical affinity or understanding - able to grasp product/parts information
* Strong communication skills and confidence dealing with customers and internal teams

Customer Order Management Representative Competencies
* Results driven and proactive
* Excellent communicator across multiple channels
* Customer focused with strong relationship building skills
* Collaborative and team oriented
* Strong organisational skills with attention to detail
* Able to manage multiple tasks and priorities
* Comfortable navigating order management systems and processes

Education
* Secondary education required
* College level qualification preferred

Why Apply?
* Opportunity to join a major global engineering organisation
* Long term project with strong extension potential
* Clear development opportunities within Customer Order Management
* Supportive team environment with structured training

Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries.  

Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Order Management Representative job near me in Peterborough, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!