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Customer Relations Manager - Sutton
Job Posted: 3 days ago
Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: B73, Sutton Coldfield, City and Borough of Birmingham
Expire in: 25 days
Job Description
Experienced Customer Relations Manager
Location: Sutton Coldfield / B73 – on site
Start date: ASAP
Salary: Starting salary £40k per annum
Duration: Permanent / Full time
Are you a people-first professional who thrives on building meaningful relationships and creating positive experiences? We’re working with a truly inspiring care provider in the Birmingham area, and we’re looking for an experienced Customer Relations Manager to join their welcoming and supportive team on a permanent basis.
This is far more than just a job, it’s an opportunity to be part of a care home that genuinely values its team just as much as the residents and families they serve.
Why This Role is Special
In this full-time, on-site role, you’ll play a vital part in shaping the resident journey.From the very first conversation to their long-term happiness and wellbeing. You’ll be the welcoming face families turn to during life-changing decisions, providing guidance, compassion, and clarity every step of the way.
You’ll work closely with dedicated care and marketing teams to drive both engagement and occupancy while helping to build a strong, positive presence within the wider community.
The care home you’ll be joining is built on deep-rooted values, where kindness isn’t just expected, it’s celebrated. Staff here are nurtured, supported, and encouraged to grow, with a shared belief that when the team feels valued, residents receive the best care possible.
What You’ll Be Doing
* Leading the full sales and admissions process, from enquiry to move-in
* Building strong, trusting relationships with prospective residents and their families
* Providing empathetic, knowledgeable guidance during the decision-making journey
* Working with the marketing team to plan events, community outreach, and campaigns
* Maintaining accurate CRM records and following up on all enquiries professionally
* Ensuring that every prospective resident feels seen, heard, and valued
What We’re Looking For
* Experience in a care home or healthcare setting is essential
* Background in customer service, sales, or relationship management
* A natural communicator who builds trust easily
* A compassionate, warm, and proactive approach
* Organised, confident, and capable of managing multiple priorities
* A team player who thrives in a collaborative, values-led environment
What’s In It for You?
* A competitive salary with a generous bonus scheme
* A workplace where staff wellbeing is a genuine priority
* Supportive, experienced leadership who value new ideas and personal growth
* Opportunities to contribute to something meaningful every single day
* The chance to be part of a community-focused care home making a real difference
Ready to Make an Impact?
If you’re looking for a fulfilling role where your people skills and passion for care can truly shine, we’d love to hear from you.
Join a care home that values its team as much as the residents they care for and start the next chapter of your career with purpose and prideBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Relations Manager - Sutton job near me in B73, Sutton Coldfield, City and Borough of Birmingham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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