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Customer Research and Insight Manager
Job Posted: 17 hours ago
Salary: £ 50,000 - 65,000 / Annum
Job Type: Permanent
Location: Scotland
Expire in: a month
Job Description
As a Customer Research and Insight Manager, you will be responsible for delivering insights that support customer-focused strategies and drive decision-making. This role requires expertise in customer research and data analysis
Client Details
This organisation is a well-established medium-sized company operating in the Leisure, Travel & Tourism industry. They are committed to enhancing customer experiences through research and actionable insights. Based in West of Scotland, they focus on delivering excellence in customer service.
Description
Develop and execute customer research strategies to gather actionable insights.
Analyse customer data to identify trends and opportunities.
Collaborate with cross-functional teams to integrate insights into business strategies.
Prepare and present findings to stakeholders in a clear and concise manner.
Monitor and evaluate customer satisfaction and loyalty metrics.
Provide recommendations to enhance customer experiences and services.
Support the development of customer-focused initiatives within the organisation.
Ensure compliance with data protection and privacy regulations.Profile
A successful Customer Research and Insight Manager should have:
Strong expertise in customer research and data analysis.
Proficiency in analytical tools and software.
Experience in the Leisure, Travel & Tourism industry or a similar sector.
Excellent communication and presentation skills.
Ability to translate data into actionable insights.
Strong organisational and project management abilities.
A proactive approach to problem-solving and decision-making.Job Offer
Competitive salary ranging from £50,000 to £65,000 per annum.
Permanent contract with opportunities for professional growth.
Work within a medium-sized organisation in the Leisure, Travel & Tourism industry.
Based in the West of Scotland providing a unique working environment.
Engage in meaningful projects that impact customer experiencesBefore You Apply
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